Front Desk Manager
Ideal Candidate
- Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field required
- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
- Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards
- Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues
- Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
- Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
- Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
- Demonstrates a working knowledge to operate all office equipment.
- Completion of high school, basic or vocational education equivalency preferred.
- Working knowledge of US cash handling procedures and foreign exchange required.
Benefits
- Travel Opportunities
- Free Food and Accommodation
- International Experience
- Language Skills Enhancement
- Medical insurance and onboard medical assistance
- The opportunity to save money, considering that accommodation and meals are covered
- Transportation ensured during the contract period
- Career Growth
- Visa Fees Refunded
- Adventure and Unforgettable Experience