MYSTERY SHOPPING

WHAT IS

MYSTERY SHOPPING?

Do you own a retail business and want to evaluate your company’s activity or objectively test the quality of customer service and satisfaction?

The most effective solution is “Mystery Shopping” or “Mystery Customer”!

This evaluation method gives you an estimated picture of the service from a customer’s point of view. That’s why a customer’s mission is extremely important.

TYPES

OF EVALUATIONS

Depending on the final purpose of the evaluation, our Mystery Shopping service can be implemented in different ways. We can do face-to-face or even remote verifications.

IN COMPANY LOCATION

TELEPHONE ASSESSMENT

ONLINE EVALUATION

OBJECTIVES

MYSTERY SHOPPING

With Mystery Shopping Services you can pursue different objectives:

Diagnosis and identification of weaknesses in service provision
Employee development and motivation
Company competitiveness
Competitive assessment

MYSTERY SHOPPING

ADVANTAGES

In addition to the many benefits, our service can help you prevent certain unpleasant events in the future.

a dissatisfied customer will report their experience to 10 other people and you don’t want that
the cost of attracting a new customer is 10 times the cost of “paying” to keep a customer
help you evaluate employee performance
you can check whether employees are meeting the required standards
helps you identify problems your company faces in dealing with customers and potential customers
a problem once detected can be solved

LET’S WORK TOGETHER

Take advantage of our experience of over 25 years in corporate human resources services.

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